RETURNS

Fully guaranteed refunds for goods purchased online

Kombi Nation is committed to providing quality products to our customers so in the unlikely event your goods are faulty then please return them.

If you ordered a standard sized garment and it doesn’t fit you then you are welcome to return it for a different size however you must return the goods in original condition with all labels and swing tags still attached within 2 weeks of receipt. If we do not have your size in stock then we will refund the purchase price using the method in which you originally paid. Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us

If you order was purchased using a gift voucher, the return value will be refunded back to the original gift voucher card, so please retain the gift voucher in order to redeem again. 

If you receive a faulty or incorrect garment please contact Kombi Nation by emailing orders@kombination.co.nz . Please include your details and the style number of the item and we will arrange free return delivery and an exchange or refund.

Please note: 

• Kombi Nation does not offer returns on custom made garments unless the goods are faulty.
• Any goods purchased on Sale are not eligible for return unless faulty.
• Kombi Nation does not offer refunds on any goods purchased instore unless the goods are faulty.

How to Return

You can return goods by post or to the Kombi Nation store within 2 weeks of receipt of order. The items must be in original condition with all labels and swing tags still attached. Kombi Nation has the right to refuse returns if the product is not in its original condition or is returned outside the 2-week period.

Refunds can only be given to items returned by post or courier to the Kombi Nation store. Postage charges on returns are not refundable.

Online purchases physically returned to by the customer to the store will be issued with a Credit Note which can only be used instore.
Please include a completed returns form available here and send your parcel via a tracked service, to:

Kombi Nation
Unit R4, 88 Marsden Road
Paihia 0200
Bay of Islands
New Zealand                                                                                                                                                                                                                                                                                     

Returning Online Purchases to Store

Please return garment along with completed returns form available here. Please note if you do not exchange the garment you will receive a credit note which can only be used instore.

Important information

• Returned items are insured by Kombi Nation against damage or loss with proof of correct postage.
• Kombi Nation takes no responsibility for items lost in transit while being returned without proof of postage.
• If the information above is not followed this may result in delays processing your return. If followed correctly, items will be processed within 10 working days.
• If you have any concerns or questions regarding any of these instructions email us at orders@kombination.co.nz